Production Application Support, JAVA and Weblogic

Position: Production Application Support Specialist
Position Type: Permanent
Location: Toronto, ON

Compensation: TBD
Job Order: 2894-0723

Email: alina@vtrac.com

"Solutions for Growth"

Please e-mail your resume as a MS-WORD document in confidence, Re: Production Application Support, JAVA and Weblogic; Job: 2894 -0723; Attention:alina@vtrac.com

Job Overview:

The Technical Specialist will work in the Internet Channel Technology Application Support area with outside vendors and internal organization groups to maintain stable working multi-tiered platforms. The successful applicant will be responsible for leading and ensuring that changes to the environment do not cause unscheduled business interruptions while maintaining a stable evolving platform. Troubleshooting problems and providing:

MAJOR ACTIVITIES:

The Technical Specialist will report to the Application Support Senior Manager and will assist with the following:

• Change Management
• Facilitate and help guide team through change process
• assist in planning production implementations
• Ensure documented processes are in place and followed so that changes are introduced in an expedited andincident free manner
• Work with vendors to maintain software, hardware and firmware currency
• Production Problem Management:
• Initiate corrective action to resolve system and infrastructure application errors (ms exchange, weblogic, mq).
• Log and document production problems; identify recurring problems and recommend preventative measures.
• Lead and interact with vendors and internal organization groups to determine root cause and problem resolutionincluding service recovery
• Initial point of contact and escalation point for "firefight" issues
• Disaster Recovery:
• Ensure disaster recovery plans are in place and tested annually
• Service Requests:
• Manage all service requests and track through the full life cycle
• Act as escalation point for team members and stakeholders for service request issues
• Evaluating routine or small complex service requests to ensure adherence to standards and processes,
• Identifying inconsistencies, analyzing potential impact and recommend appropriate action
• .Monitoring and analyzing supported services to identify opportunities for improvement and recommends
• Solutions to senior team members.
• Leading other members of the team by providing guidance and coaching on processes and best practices

Requirements:

Technical Troubleshooting--Knowledge of approaches, tools and techniques for anticipating, recognizing, and resolving technical (hardware, software, application or operational) problems.

IT Environment, Strong working knowledge of Java, Windows, Unix, Oracle and Weblogic

Extensive Work Experience:

• Customer Service Management--Knowledge of tools and techniques for maintaining an environment where all understand, and are committed to, providing excellent service to internal and external customers.
• Problem Solving--Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems.
• Managing Multiple Priorities--Ability to manage multiple concurrent objectives, projects, groups or activities. Effective judgment in prioritizing and time allocation.
• Core Application Systems--Knowledge of major production application systems used for delivery of services to internal and external clients.
• Written Communications--Ability to produce a variety of business documents that demonstrate command of language, clarity of thought and orderliness of presentation.
• Systems Software Infrastructure--Knowledge of the existing and planned software technology and the global, regional and local software architecture and infrastructure components.
• Decision Making and Critical Thinking--Knowledge of tools and techniques for effective use of a broad range of factors, assumptions, frameworks and perspectives when solving problems.
• Interpersonal Relationships--Knowledge of approaches, tools and techniques for working with individuals and groups in a constructive and collaborative manner.

Basic Understanding:

IT Standards, Procedures, Policies--Knowledge and ability to use and administer the organization's technology practices, standards and procedures.
Line of Business, Knowledge of financial internet applications such as Online Banking and Investment Services would be desirable
Incident and Change Management, Knowledge in the concepts of incident and Change Management would be desirable. ITIL training would be an asset
Knowledge of wireless devices (iPhone, Blackberry, Android, iPad, iPod Touch and other smartphone devices)

JOB COMPLEXITIES/CHALLENGES:

• Diagnosing and correlating all necessary information to determine the appropriate course of action, and escalating unresolved issues as appropriate.
• Receiving critical alerts, which could be generic and caused by several factors; this requires in-depth analysis to determine the root cause in order to resolve the problems.
• Assessing the impact of errors/problems based on timing and situation to determine the most appropriate decision and course of action.
• Evaluating technical information to determine risk levels and technical feasibility when making changes to applications.
• Modifying existing processes and practices by determining and recommending appropriate resolution (e.g., application failures).
• Providing suggestions to increase effectiveness and efficiency, including identifying and raising awareness of issues/problems to other team members, clients and management.
• Selecting the appropriate alternative from a limited set of alternatives when providing solution to a problem, this includes assessing/identifying potential risks associated with each alternative.
• We thank all candidates in advance. Only selected candidates for interviews will be contacted. For other exciting opportunities, please visit us at www.vtrac.com. VTRAC is an equal opportunity employer.